Frequently Asked Questions
Need help with something? Here are our most frequently asked questions.
General FAQ's
Everything you need to know about booking and travelling with us. Didn’t find your answer? Contact our support team.
We recommend booking as early as possible, especially during peak travel periods. Last-minute bookings are subject to availability.
Yes, changes can be made subject to availability. Please contact us as soon as possible to amend your booking.
Cancellation terms depend on the service booked. Full details are provided in our Terms & Conditions
Yes. We work with businesses, hotels, and travel agents and offer monthly invoicing for approved accounts.
You can contact us via phone, WhatsApp, or email. Our team is available to assist you with bookings and enquiries.
Tours FAQ's
Everything you need to know about booking and travelling with us. Didn’t find your answer? Contact our support team.
We specialise in private, chauffeur-driven tours including:
- Custom UK itineraries
- Multi-day tours on request
- All tours are tailored to your preferences.
Yes. All our tours are 100% private—just you and your group. No shared vehicles or fixed schedules.
Absolutely. You can choose the stops, duration, and pace of your tour. We’re happy to recommend routes and hidden gems.
Tours range from half-day to full-day (10–12 hours), with extended and multi-day options available.
Your chauffeur is knowledgeable about the route and destinations. Professional licensed tour guides can be arranged on request with advance notice.
Entrance fees, meals, and attractions are not included unless specifically stated in your booking.
Airport Transfers FAQ's
Everything you need to know about booking and travelling with us. Didn’t find your answer? Contact our support team.
We provide airport transfers to and from all major UK airports, including Heathrow, Gatwick, Stansted, Luton, London City, and Birmingham. Long-distance UK and European transfers are also available on request.
Yes. We track your flight in real time to ensure your driver arrives exactly when you land, even if your flight is delayed or early.
There is no extra charge for flight delays. Your driver will adjust their arrival time accordingly.
For arrivals, your driver will meet you in the arrivals hall with a name board. Meet-and-greet services are included unless stated otherwise.
We include up to 60 minutes of free waiting time after your flight lands. Additional waiting time can be arranged if required.
All vehicles are modern, fully licensed by local authorities, and professionally maintained.
Yes. All drivers are fully licensed, DBS-checked, and insured for private hire.
Yes. Child seats and booster seats are available on request at no extra cost (subject to availability).
We accept card payments and bank transfers. All prices are agreed in advance—no hidden charges.
Testimonials
What Our Clients Say
Our guests inspire us to go beyond expectations. Every journey we plan reflects our commitment to luxury, comfort, and unforgettable memories across London and beyond.
"Mason & Green Tours made our trip truly seamless. From the elegant car to the knowledgeable guide, every detail was flawless."
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We’re Here to Make Your Journey Effortless